System Technical — Parts Support Scheme
Terms and Conditions
Version 1.1 — 01/09/2026
1. Who we are
systemtechnical.co.uk (“this website”) is operated by Class X Limited, a company registered in England and Wales under company number 16401217, whose registered office is at Farm Office, Lodge Farm, Turvey, Bedfordshire, MK43 8AD.
Email:
contact@systemtechnical.co.uk
In these Terms, “we”, “us” and “our” mean Class X Limited trading as System Technical. “You” means any person who accesses this website or submits a request under the Scheme described below.
2. Our position
2.1 Class X Limited is an independent company. We did not design, manufacture, supply, sell, install, commission or service your System, and we were not party to any contract under which it was supplied to you.
2.2 We have not acquired, assumed, adopted or taken a transfer of any liability, obligation, debt, warranty, guarantee, service contract or claim of any other person or entity, whether existing, contingent or future.
2.3 In particular, and for the avoidance of any doubt:
(a) any warranty, guarantee, extended warranty, service plan or maintenance obligation given to you by any other person or entity is a matter between you and that person or entity alone, and is not enforceable against us;
(b) we are not a successor to, and are not liable for the acts or omissions of, any person or entity that previously designed, manufactured, supplied, installed or serviced your system, and we give no warranty or guarantee in respect of any system, component, installation, certification or advice supplied by any such person or entity;
(c) nothing on this website, in these Terms, or in any communication from us, and nothing we supply to you under the Scheme, shall be construed as an assumption, ratification, adoption, revival or acknowledgement of any liability of any other person or entity, nor as any admission that any such liability exists.
2.4 Nothing supplied under the Scheme is offered or accepted as consideration for the settlement, waiver, compromise or release of any claim you may have against any person or entity, and participation in the Scheme does not affect any such claim.
3. What the Scheme is — and is not
3.1 We operate a discretionary parts support scheme (the “Scheme”) under which we may, entirely at our discretion, make spare parts available to owners of electric range cooker control and conversion systems of the types we support (each a “System”).
3.2 Where a request is approved, parts are supplied free of charge as an act of goodwill.
3.3 The Scheme is not a warranty, guarantee, insurance product, service contract or after-sales obligation of any kind. It creates no contract for the sale or supply of goods between you and us, no consideration passes, and you acquire no right, entitlement or legitimate expectation to any part, service or support.
3.4 Every request is assessed individually, on a case-by-case basis. We may approve, partially approve, defer or refuse any request, in whole or in part, at our sole and absolute discretion and without giving reasons.
3.5 Approval of any request does not create any entitlement to approval of any further request, and no course of dealing, pattern of prior approvals, or statement by any of our staff or representatives creates any obligation on us.
3.6 We may suspend, vary, restrict or withdraw the Scheme in whole or in part at any time, without notice and without liability. Parts availability is limited and is not guaranteed for any system, model, component or period.
4. Eligibility and vetting
4.1 To be considered, you must submit a request through the contact route published on this website and provide such information and evidence as we may reasonably require, which may include:
(a) the make, model and serial number of the System;
(b) evidence of the original installation and of your ownership or lawful occupation of the property at which the system is installed;
(c) a description of the fault, together with photographs;
(d) confirmation of who will carry out any installation work and evidence of their qualifications;
(e) the installation address and delivery address.
4.2 You must ensure that all information you give us is accurate, complete and not misleading. We may refuse or withdraw approval, and may require the return of any part supplied, if information given to us is inaccurate, incomplete or misleading.
4.3 We may decline any request, including (without limitation) where the part is unavailable, where the fault appears to arise from misuse, unauthorised modification, third-party interference or accidental damage, where the system has been altered from its original specification, where in our view the request cannot be met safely, or for any other reason or none.
4.4 The Scheme is available only in respect of systems installed at addresses in United Kingdom.
5. Charges
5.1 Parts approved under the Scheme are supplied free of charge.
5.2 The Scheme does not cover and we do not provide: labour, diagnosis, attendance, removal, installation, commissioning, testing, certification, or the making good of any building fabric or finishes. Those are matters for you and your own contractor, at your own cost.
5.3 We may require you to meet the cost of carriage, packing, insurance or special delivery. Where we do, that will be notified to you before despatch, and payment of such a charge is a contribution to our costs only — it is not payment for the part and does not convert the supply into a sale.
6. Delivery, title and risk
6.1 Any despatch date we give is an estimate only and time is not of the essence.
6.2 Title to and risk in a part passes to you on delivery to the address you have given us or to your nominated installer.
6.3 You must inspect parts on delivery and notify us of any damage in transit or apparent defect within 7 days.
7. Installation and safety — important
7.1 Systems and their components are mains-powered electrical equipment. Incorrect installation can cause fire, electric shock, serious injury or death.
7.2 Parts supplied under the Scheme are supplied for installation by a suitably qualified and competent electrician only. You must not install, fit, wire, test, commission or attempt to repair any part yourself unless you are yourself so qualified and competent.
7.3 Before any work, the appliance must be fully isolated from the electrical supply by a competent person.
7.4 You are responsible for ensuring that all work is carried out in accordance with BS 7671 (the IET Wiring Regulations), Part P of the Building Regulations and all other applicable legislation, regulations and standards in force where the system is installed, and for obtaining any certification, notification or approval required.
7.5 Parts must be installed only in the system and application for which they were supplied, without modification, adaptation or substitution.
7.6 Any instructions, technical guidance, drawings or advice we provide are given for the assistance of a qualified installer exercising their own professional judgement. They are not a substitute for that judgement, and we accept no responsibility for the work of your installer, who is not our agent, employee or subcontractor.
7.7 If you are in any doubt about the safety or condition of your system, do not use it. Isolate it and consult a qualified electrician.
8. No warranty on parts supplied
8.1 Parts are supplied under the Scheme as is, without any warranty, condition, representation or guarantee of any kind, whether express or implied, including (so far as the law permits their exclusion) any implied term as to satisfactory quality, fitness for a particular purpose, durability, correspondence with description, or compatibility with any system.
8.2 Some parts may be reconditioned, refurbished, ex-stock, previously installed, or of discontinued specification. We will tell you where we know this to be the case, but we do not warrant the condition, provenance, remaining service life or performance of any part.
8.3 Where a part supplied under the Scheme proves defective, your sole remedy is that we may, at our discretion, supply a replacement part if one is available. We are not obliged to do so.
8.4 Nothing in this clause 8 restricts your rights under clause 9.1.
9. Liability
9.1 Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) liability under Part I of the Consumer Protection Act 1987 (defective products), which cannot lawfully be excluded or limited; or
(d) any other liability which cannot lawfully be excluded or limited.
9.2 Subject always to clause 9.1, and because parts are supplied gratuitously as an act of goodwill and not under any contract of sale, we shall have no liability to you in contract, tort (including negligence), breach of statutory duty, restitution or otherwise arising out of or in connection with the Scheme, any part supplied, any information or advice given, any delay, or any refusal, withdrawal or variation of the Scheme, including (without limitation) for:
(a) loss of profit, revenue, business, contract, opportunity or anticipated saving;
(b) loss of or damage to data, goodwill or reputation;
(c) any indirect or consequential loss;
(d) the cost of alternative appliances, alternative cooking or heating arrangements, or alternative accommodation;
(e) labour, attendance, installation, removal, re-installation or making-good costs;
(f) loss or damage arising from installation by any person, or from installation or use otherwise than in accordance with clause 7.
9.3 Subject always to clause 9.1, our aggregate liability in respect of all claims arising under or in connection with the Scheme shall not exceed £[CAP, e.g. 100].
9.4 You are responsible for satisfying yourself, through your qualified installer, that any part supplied is appropriate and compatible before it is installed.
10. Data protection
10.1 To operate the Scheme we will collect and process personal data about you, including your contact details, property address, system details and installer details. We process this data on the basis of our legitimate interests in operating the Scheme and, where relevant, to comply with our legal obligations.
10.2 Full details of how we handle personal data — including the lawful bases we rely on, who we share data with, retention periods, your rights and how to complain to the Information Commissioner’s Office — are set out in our
Privacy Policy, which forms part of these Terms.
10.3 Where you give us the details of a third party (for example your installer), you confirm you have their authority to do so and have told them how their data will be used.
11. Website use and content
11.1 Content on this website is provided for general information only. We make no representation that technical information, diagrams, part listings or compatibility information are accurate, complete or current, and they must be independently verified by a qualified installer before reliance.
11.2 All intellectual property rights in this website and its content belong to us or our licensors. You may not reproduce, distribute or exploit any part of it without our prior written consent.
11.3 Any reference on this website to a manufacturer, brand or model name is made solely to identify the Systems to which the Scheme relates and does not imply any association with, endorsement by, or responsibility of the owner of that name.
12. General
12.1 Variation. We may amend these Terms at any time by publishing an updated version on this website. The version in force at the date of your request applies to that request.
12.2 No agency or partnership. Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between us and you or your installer.
12.3 Third party rights. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.
12.4 Assignment. You may not assign or transfer any rights under these Terms. Any part supplied is supplied to you personally and the Scheme does not transfer with the property or the appliance.
12.5 Severance. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force, and the offending provision shall be modified to the minimum extent necessary to make it enforceable.
12.6 Waiver. No failure or delay by us in exercising any right is a waiver of that right, and no waiver of any breach is a waiver of any subsequent breach.
12.7 Entire agreement. These Terms, together with our Privacy Policy, constitute the entire basis on which the Scheme is offered and supersede all prior statements, representations and understandings, save that nothing in this clause limits liability for fraudulent misrepresentation.
12.8 Governing law and jurisdiction. These Terms and any dispute arising out of or in connection with them or the Scheme are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you reside, and you retain the benefit of any mandatory protections of the law of that country.
13. Contact
Questions about these Terms or the Scheme should be sent to
contact@systemtechnical.co.uk or to Class X Limited, Farm Office, Lodge Farm, Turvey, Bedfordshire, MK43 8AD.
These Terms were last updated on 01/09/2026.